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Technical Author

Crewe, Cheshire
Job Type:
Parts & Accessories
Date Posted:

The Role:
To ensure the timely and accurate delivery of Service technical information to all worldwide markets (supporting approximately 180 dealers) in line with new product/project launch timing. Role holder must produce concise Aftersales technical information for vehicle systems to enable dealer technicians to maintain and repair client products in a timely and accurate manner. To ensure this information is correct at the time of publication and updated in line with all relevant changes to the specification of the product. To deliver this information within the Product timing Plan.

Main Responsibilities:

1. Responsible for the creation & maintenance of dealer Workshop Information (Remove & Fit's) at New product or Model Year launches utilising Engineering design information.

2. May need to deputise for the Workshop Information Senior Engineer as an interface with Bentley Engineering functions.

3. Supporting the delivery of dealer and customer satisfaction targets in line with company and VW Group targets. Ensuring customer mobility and technical support for vehicles 1955 to current.

Specific Information:

1. Documentation - Dealer Technical Information
a. Creation: Using experience, an analytical approach and physical validation on product to create detailed workshop procedures to service and support the Bentley product during it service lifecycle.
b. Maintenance: Using detailed information from standard business systems implement changes to support new part/system changes for existing product.
c. All documentation to be Technically Checked in line with business process and task instructions to ensure data is of the highest quality containing the correct technical approach and warnings.

2. Health & Safety:
a. Responsible for detailing all warnings/cautions and notes to highlight to the end technical information user of any issue that may cause damage to Dealer Technician, End Vehicle Customer or Product.

The Company:
Is a leading Automotive manufacturer with a reputation for outstanding quality the world over. With demand increasing and an upturn in production, there is a need to bring further skills into the business to deliver on current and future projects.

Essential Skills / Qualifications:
Skills & Experience:
* Previous experience
o Time served Craft Apprentice
o Automotive technician
* Ability to produce clear, concise and unambiguous written instructions in English.
* Computer literate with a demountable level of experience of data retrieval from computer systems.
* Experience of producing written information for external publication would be preferable.

Practical & Technical Knowledge:
* Knowledge of Automotive industry, Product and dealer practices.
* Knowledge of vehicle systems and there interactions on the product whether that be mechanical, electrical, digital.

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

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